A seamless experience begins with clear and thoughtful communication.

From the moment your order or enquiry is received, you will receive an email confirmation for your peace of mind. You will then be notified when your order has been carefully dispatched and again once it has arrived safely.

For a more personal touch, we also connect via WhatsApp to confirm receipt of your order and provide direct updates where needed. We pride ourselves on being responsive, attentive, and present throughout your journey with us.

Should you need assistance at any stage, our team is always here to support you.

You can reach us via WhatsApp, email at hello@thechildunplugged.com, or Instagram at @thechildunplugged.

 

We believe exceptional communication is part of an exceptional experience.

Every order is prepared with intention and care.

Many of our pieces are handmade or thoughtfully assembled in-house, ensuring each item meets the high standards we hold for quality, safety, and presentation.

Please allow up to 5 working days for preparation and delivery. This allows us the time needed to carefully craft, quality-check, and beautifully package your order before it leaves our studio.

If you require something urgently, please reach out — we will always do our best to accommodate where possible.

WhatsApp Customer Service: 056 442 9917

At The Child Unplugged, everything we create is grounded in purposeful play and meaningful childhood experiences.

Each product and setup is personally tested in real home environments by Hannah and her three children — from busy toddlers to curious school-aged twins. This ensures every item we offer is not only beautiful, but genuinely engaging, developmentally supportive, and deeply enjoyed.

We are a family-led studio built on intention, craftsmanship, and care. Materials are thoughtfully selected, designs are carefully curated, and each piece is created to inspire calm, open-ended exploration.

We believe in play that is slower, richer, and more connected — the kind that nurtures creativity, supports development, and honours childhood without overstimulation or screens.

When you choose The Child Unplugged, you are investing in more than a product. You are choosing quality, intention, and a brand that truly values the magic of childhood.

Thank you for allowing us to be part of your story. 🤍